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Genesis Server Issues (Resolved)

Affecting Server - Genesis | Priority - Critical


We have received the following from our Tech Admins about the current server issues:

 

11/18/2010 5:16 AM PST: At approximately 30 minutes ago, the server genesis was showing as mounted instead of running and appeared as down. We applied latest Virtuozzo updates and rebooted the server. Upon reboot, even though the server is up and functioning, it lacks proper network connectivity. We are looking into this issue and will get it resolved as quickly as possible. Thank you very much for your patience.

11/18/2010 5:58 AM PST: We're currently rebooting the server back into the old kernel to see if it will resolve this issue. We'll keep you updated.

11/18/2010 6:55 AM PST: Almost all the Sites have come back up. However, the http service and some other critical services are taking longer to come up. This is due to the fact that a drive in the array is also rebuilding. Therefore, the entire server is taking longer to respond to demands due to high I/O. We do thank you for your patience. You should be seeing all services being restored within the next hour. If we do have any news in the time period, we'll make sure to update this.

 

11/18/2010 8:30 AM PST: All sites are now back up and running. Thank you all for your patience during this issue and many thanks to the technicians who worked hard to resolve the issue and did so in a little over three hours.

Date - 11/18/2010 07:13

Last Updated - 11/18/2010 09:09

Below is a real-time overview of our servers where you can check if there's any known issues.


Server HTTP FTP POP3 PHP Info Server Load Uptime
Blue Loading... Loading... Loading... PHP Info Loading... Loading...
Genesis Loading... Loading... Loading... PHP Info Loading... Loading...

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